Hub 08 · The Front Desk Omnichannel

Social / Inbox Responder

Hub 03 covers web forms and chat. This hub plugs the unread FB/IG/WhatsApp/DM leak.

Capture Outline only Logical hire #8
The leak
Soon

Speed-to-lead that is truly omnichannel.

FB · IG · WA · DM → one queue

Outline only

This hub was scoped but never written past the leak statement — no steps, KPIs, or guardrails. The hubs it would extend are listed below, and those do have full playbooks.

Builds on

Hubs this one builds on — those have full playbooks.

Planned integrations

Connections this hub would need to work.

Social / messaging inboxes

FB, IG, WhatsApp, and DM threads in one response queue

SMS / messaging

Compliant outbound and two-way conversations

CRM / contact DB

Lead segments, consent flags, ownership, and campaign history

Calendar / booking

Real-time availability, booking, reschedule, and reminders