Reputation Defense
Hub 02 asks for reviews and referrals. Hub 10 handles negatives, reply SLA, and escalation.
The leak
Soon
Reputation is not only an ask engine — defend the downside.
Negative review → reply SLA
Outline only
This hub was scoped but never written past the leak statement — no steps, KPIs, or guardrails. The hubs it would extend are listed below, and those do have full playbooks.
Builds on
Hubs this one builds on — those have full playbooks.
Planned integrations
Connections this hub would need to work.
Google / review platforms
Review links, monitoring, and reply workflows
CRM / contact DB
Lead segments, consent flags, ownership, and campaign history
SMS / messaging
Compliant outbound and two-way conversations